Senior Support Engineer
Company: Hispanic Technology Executive Council
Location: Phoenix
Posted on: October 12, 2024
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Job Description:
Who We AreAt Kyndryl, we design, build, manage and modernize the
mission-critical technology systems that the world depends on every
day. So why work at Kyndryl? We are always moving forward always
pushing ourselves to go further in our efforts to build a more
equitable, inclusive world for our employees, our customers and our
communities.The RoleWe are searching for a talented and passionate
Senior Support Engineer to join our growing Customer Success team.
Our Support Team is uniquely respected by our customers as well as
our Engineering and Product Management Teams for being
collaborative, knowledgeable, and going above and beyond to make
our customers successful. Skytap Cloud modernizes the
infrastructure, processes, and architecture of traditional
enterprise applications. Our service enables enterprises to migrate
their core applications to the cloud unchangedfrom the operating
system to unique networking topologies. Once in Skytap Cloud, our
customers improve business agility by parallel processing
development and testing, modernizing the technology and processes
used to create and enhance their most valuable applications.
Hundreds of enterprise customers use Skytap Cloud to accelerate
release cycles, deliver new features faster, release higher quality
software, and optimize IT costs.
The role of Support Engineer is critical for Kyndryl, consisting of
front-line customer support and helping triage difficult customer
issues. This position is primarily responsible for supporting
existing customers to ensure their continued success with Kyndryl.
We do whatever it takes to make that happen: this includes fielding
cases by email, phone call, and screen sharing. While our primary
role is post-sales customer success, we also work with the
pre-sales teams to onboard new customers, and get them settled into
our amazing, unique product. Case topics range greatly in variety:
any Operating System that can be virtualized and run in VMware or
IBM Power platform can run in Skytap Cloud. The onus is on us to
not only prove that an issue a customer may be experiencing is not
related to a Kyndryl problem, but to also go above and beyond to
ensure that issue is resolved. Thus, you may be a Linux expert
today, and a Windows expert tomorrow. The possibilities are truly
endless! The role provides a wide variety of challenges, new and
exciting things to learn and problems to solve every day!SHIFT
HOURS: 4AM - 12PM Pacific Standard TimeYour Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career.
As an expert in your respective domain, you have several career
paths available to you. Whether you progress as an Architect or a
Specialist you can find your next opportunity here.Kyndryl
currently does not require employees to be fully vaccinated against
COVID-19, however, if you are hired to work at a client, customer,
or partner location, you may be required to show proof of
vaccination to align with their respective COVID-19 vaccination
policies. Those who believe they are eligible may apply for a
medical or religious accommodation prior to the start of
employment.Who You AreYour Responsibilities:
If you know someone that works at Kyndryl, when asked How Did You
Hear About Us during the application process, select Employee
Referral and enter your contact's Kyndryl email address.
Keywords: Hispanic Technology Executive Council, Prescott Valley , Senior Support Engineer, Engineering , Phoenix, Arizona
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